Staying on time is important to us.
What are we doing to help us stay on time?
- Most doctors have ‘on the day’ appointments for urgent care for their regular patients.
- Several doctors offer blocks of GP urgent care appointments every day, so these don’t have to get “squeezed” in around other routine appointments.
- Our nursing team triage urgent cases in a way that minimises disruption to other patients where possible.
- We review patient feedback and waiting times and make recommendations to our health practitioners if we identify patterns of increased waiting times.
What can you do to help us stay on time?
- Please prioritize what needs to be discussed when you see your GP.
- Always start with your main concern
- If you have multiple or more complex issues to discuss with your doctor, you may need to make a longer appointment at another time.
- Please ask for scripts and referrals at your appointment
- If more than one person is to see the doctor, please book an appointment for each.
- Understand that at times, if your problems cannot be safely and appropriately managed in your appointment time, your doctor may ask you to make a follow up appointment.
Unforeseen events such as medical emergencies and technical issues can affect our waiting times. On these occasions we appreciate your patience and understanding. Our reception team will always do their best to help manage these situations.
Thank you for taking the time to help us stay on time.