Reducing the spread of COVID in our community is essential and part of this is having an effective triage system when attending a doctor’s surgery. This ensures we make the most appropriate type of appointment for you, whilst reducing the risk of spreading COVID-19 to others.
When you phone to make an appointment and on arrival at the clinic for your appointment, you will be asked a series of questions by our dedicated reception team. These questions are updated as required.
They may include:
- Do you have fever, cough, sore throat, runny nose or cold and flu-like
- Have you attended any current “hotspots” (if present)
If you answer yes to any of these questions, you will be asked have you been tested for COVID-19 and do you have a negative result.
If you DO NOT have a negative COVID-19 result and have answered yes to our triage questions, you will be offered a telehealth consultation in the first instance. If you have a negative COVID test result, a face-to-face appointment is possible if preferred.
Either way, our team will ensure that you get the health care that you need.
Please see our ‘Telehealth’ section under the COVID heading for further information.
We appreciate your patience and understanding as we continue to work together to reduce the spread of COVID-19 in our community.
Join our Facebook and Instagram community to check out all the latest news.