Reducing the spread of airborne infections like COVID-19, influenza and any respiratory illness in our community is essential and part of this is having an effective triage system when attending a doctor’s surgery. This ensures we make the most appropriate type of appointment for you, whilst reducing the risk of spreading COVID-19 to others who may be more vulnerable to a severe infection.
To ensure the most appropriate type of appointment is made for you, our online booking platform and our reception team will ask a series of triage questions relating to respiratory infection symptoms at the time of booking your appointment and on arrival at the clinic. If you answer ýes’ to having respiratory symptoms, you will be advised that everyone who attends the practice with respiratory symptoms, will be asked to wear a face mask and wait in a dedicated area of the waiting room. This is to reduce the health risk to our vulnerable patients and staff. You can also wait in your car or in the dedicated, protected area in front of the clinic if you prefer. We understand this may not be possible for everyone, so please speak to our friendly reception team to discuss your options for care if you are not able to wear a mask.
If you know that you do have a positive COVID-19 test or influenza test, we do ask that you advise us of this fact, and we will offer a Telehealth consultation in the first instance. If a face-to-face appointment is needed, your doctor will arrange this with you.
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Please note that it is a legislative requirement that GPs can only perform Telehealth consultations under Medicare where the patient has an existing relationship with their GP. This is defined as having a face-to-face appointment with your GP or your GPs practice in the past 12 months. There are limited exemptions to this requirement. If you do not meet the criteria for a Medicare funded Telehealth appointment, we can offer a privately billed Telehealth consultation.
During times of lockdown during a pandemic, this ruling is lifted to ensure all Australians have access to care.