During the COVID-19 pandemic the Australian Government introduced Telehealth to meet Australians healthcare needs, keep us safe and reduce the spread of COVID-19.
This service is currently continues, provided you have seen your regular treating doctor or attended your usual medical centre in the past 12 months. During periods of “lockdown” this rule may be relaxed.
Telehealth consultations can be either:
- telephone, using your mobile phone or landline
- video call using your computer or smart phone with internet access.
Telehealth is not JUST a telephone call or video call. It does not replace the need for those essential appointments where it is necessary to have a physical examination. Health care will only be provided if clinically appropriate and safe. At your Telehealth consult your GP may decide that you need to a face to face consultation.
Tips for getting the most from your Telehealth Appointment:
- Allocate the time to the appointment as you would when attending the medical centre.
- Be in a quiet, confidential space where you can remain focused and your confidentiality is not breached.
- Know what time your appointment is with your doctor. If you miss your Telehealth appointment you will need to reschedule.
- For Telehealth video consultations you will receive a text message around the time of your appointment. Follow the prompts to connect to your consultation.
- Where possible prior to your appointment, take your blood pressure, your temperature, check your pulse, your weight or anything else that will be relevant to the consultation.
- We take your health care seriously and want to provide you with the best possible care during your Telehealth consultation.