From January 1st 2022, Telehealth services introduced in response to COVID-19 will be ongoing. To be eligible, you must have seen your regular treating doctor or attended the practice, for a face-to-face appointment in the past 12 months. During periods of “lockdown”. this rule may be relaxed.
It is best if you can use video for Telehealth, but phone Telehealth is available when video is not possible. We have found that practice makes perfect when it comes to video Telehealth.
Please remember Telehealth is not JUST a telephone call or video call. It does not replace the need for those essential appointments where it is necessary to have a physical examination. Health care will only be provided if clinically appropriate and safe. At your Telehealth consult your GP may decided that you need a face-to-face consultation.
Tips for getting the most from your Telehealth Appointment:
- Allocate the time to the appointment as you would when attending the medical centre.
- Be in a quiet, confidential space where you can remain focused and your confidentiality is not breached.
- Know what time your appointment is with your doctor. If you miss your Telehealth appointment you will need to reschedule.
- For Telehealth video consultations you will receive a text message around the time of your appointment. Follow the prompts to connect to your consultation.
- Where possible prior to your appointment, take your blood pressure, your temperature, check your pulse, your weight or anything else that will be relevant to the consultation.
- We take your health care seriously and want to provide you with the best possible care during your Telehealth consultation.