Our practice is committed to best practice in relation to the management of information we collect. This practice has developed a policy to protect patient privacy in compliance with the Privacy Act 1988 (‘the Privacy Act’). Our policy is to inform you of:
• the kinds of information that we collect and hold, which, as a medical practice, is likely to be ‘health information’ for the purposes of the Privacy Act;
• how we collect and hold personal information;
• the purposes for which we collect, hold, use and disclose personal information;
• how you may access your personal information and seek the correction of that information;
• how you may complain about a breach of the Australian Privacy Principles and how we will deal with such a complaint;
• whether we are likely to disclose personal information to overseas recipients
The type of information we may collect and hold includes:
We will generally collect personal information:
• from you directly when you provide your details to us. This might be via a face to face discussion, a telehealth conversation, registration form or online form
• from a person legally responsible for you
• from third parties where the Privacy Act or other law allows it – this may include, but is not limited to: other members of your treating team, diagnostic centres, specialists, hospitals, the My Health Record system, electronic prescription services, Medicare, your health insurer, the Pharmaceutical Benefits Scheme
In general, we collect, hold, use and disclose your personal information for the following purposes:
• to provide health services to you
• to communicate with you in relation to the health service being provided to you
• to comply with our legal obligations, including, but not limited to, mandatory notification of communicable diseases or mandatory reporting under applicable child protection legislation.
• to help us manage our accounts and administrative services, including billing, arrangements with health funds, pursuing unpaid accounts, management of our systems
for consultations with doctors and allied health practitioners involved in your healthcare;
• to obtain, analyse and discuss test results from diagnostic and pathology laboratories
• for identification and insurance claiming
• If you have a My Health Record, to upload your personal information to, and download your personal information from, the My Health Record system
• Information can also be disclosed through an electronic transfer of prescriptions service.
• To liaise with your health fund, government and regulatory bodies such as Medicare, the Department of Veteran’s Affairs and the Office of the Australian Information Commissioner (OAIC) (if you make a privacy complaint to the OAIC), as necessary.
You have a right to seek access to, and correction of the personal information which we hold about you. A fee may be charged for this. Check with our reception staff.
For details on how to access and correct your health record, please contact our practice as noted below under ‘Contact Details’:
We will normally respond to your request within 7 days.
Our staff are trained and required to respect and protect your privacy. We take reasonable steps to protect information held from misuse and loss and from unauthorised access, modification or disclosure.
If you have any questions about privacy-related issues or wish to complain about a breach of the Australian Privacy Principles or the handling of your personal information by us, you may lodge your complaint to us. If you are dissatisfied with our response, you may refer the matter to the OAIC:
Phone: 1300 363 992 Email: email@example.com Fax: +61 2 9284 9666
Post: GPO Box 5218
Sydney NSW 2001 Website: https://www.oaic.gov.au/individuals/how-do-i-make-a-privacy-complaint
We may disclose your personal information to the following overseas recipients:
This Policy will be reviewed from time to time to take account of new laws and technology, changes to our operations and other necessary developments. Updates will be publicised on the practice’s website.
Information collected through our online booking platform or other platforms such as social media or the website may be used in the following ways:
You may unsubscribe at any time.
Personal health information is required to be shared with 3rd parties to assist in patient care, practice payments, population health measures, research, policy and planning. All data shared with 3rd parties is de-identified and this is done in accordance with the Privacy Rule of the Health Insurance Portability and Accountability Act (HIPAA)
Secondary use of de-identified patient health information may occur in the broader Australian Health system such as data collected for PIP-Quality Improvement or the My Health Record system. These government bodies are bound by the Privacy Rule of the HIPAA, the Privacy Act 1988 and the Australian Privacy Principles.
Third parties may include:
If you do not want your de-identified patient health information shared with 3rd parties, please advise our reception team.
Surgery Opening Hours:
Monday – Thursday: 8am – 6pm.
Friday: 8am – 5pm
Saturday: 8am – 12MD
Sunday & Public Holidays
Address: Unit 5 10 Mindarie Drive,
(Corners Quinns Road & Mindarie Drive)
Quinns Rocks WA 6030
Ph: (08) 9233 4800
Fax: (08) 9233 4899
Collaboration is at the core of our doctor – patient relationships and is highly valued. Quinns Mindarie Super Clinic employs an administrative and nursing team to support our independent practitioners in offering health care services from this site.